PRIVACY POLICY
1. Introduction
Bchange Online (“we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and the Promotion of Access to Information Act, 2 of 2000 (“PAIA”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, online services, software solutions, domain registrations, IT consulting, or any other services provided by Bchange Online.
2. Definitions
- Personal Information: Any information relating to an identifiable, living, natural person, or where applicable, an identifiable, existing juristic person, as defined in POPIA.
- Processing: Any operation or activity concerning personal information, including collection, receipt, recording, organisation, collation, storage, updating, modification, retrieval, alteration, consultation, use, dissemination, transmission, making available, alignment, combination, restriction, erasure or destruction.
- Responsible Party: Bchange Online, the entity determining the purpose and means of processing personal information.
3. Personal Information We Collect
We may collect the following categories of personal information:
- Contact and identification details (name, email address, telephone number, physical address, ID/passport number where required for service contracts)
- Business and service-related information (company registration details, billing information, service usage data)
- Technical and usage information (IP address, browser type, device information, cookies, log files)
- Payment and transaction data (processed through secure third-party gateways)
- Any other information you voluntarily provide to us.
4. Purpose of Processing
We process personal information for the following purposes:
- Providing and managing our IT consulting, software licensing, domain registration, hosting and online integration services
- Communicating with you regarding our services, support, or updates
- Processing transactions and billing
- Complying with legal and regulatory obligations
- Improving our services and user experience
- Marketing and promotional activities (only with your consent)
5. Lawful Basis for Processing under POPIA
We process personal information in compliance with the eight conditions for lawful processing under POPIA, including consent, necessity for the performance of a contract, legal obligation, or legitimate interests.
6. Disclosure and Sharing of Personal Information
We may share your personal information with:
- Trusted service providers and operators who assist us in delivering our services (under strict confidentiality agreements)
- Regulatory authorities when legally required
- Third-party domain registries or software licensors as required to fulfil your service requests
We do not sell your personal information to third parties.
7. Security Safeguards
We implement reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access, disclosure, or destruction.
8. Retention of Personal Information
We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected or as required by applicable South African law.
9. Your Rights under POPIA
As a data subject, you have the right to:
- Access your personal information
- Request correction, updating, or deletion of inaccurate or outdated information
- Object to the processing of your personal information
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator (South Africa)
To exercise any of these rights, please contact our Information Officer using the details below.
10. PAIA – Promotion of Access to Information
In accordance with PAIA, our PAIA Manual is available upon written request and outlines the procedure for requesting access to records held by Bchange Online.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on our website with an updated effective date.
12. Contact Us
Information Officer: Bchange Online Management
Email: Click to reveal
Address: Click to reveal
Telephone: Click to reveal